SHIPPING POLICY

1. Shipping Time

Bangkok

2-3 Days for Standard Size Product

3-5 Days for Custom Size Product (full price period)

5-10 Days for Customer Size Product (sale campaign)

Up country (Thailand)

3-5 Days for Standard Size Product

4-7 Days for Custom Size Product (full price period)

6-12 Days for Customer Size Product (sale campaign)

*Deliveries are made via Flash Express

International

5-14 Days ( custom size service is currently unavailable for international orders)

Deliveries are made via E-packet via Thai post.

Genesis is not responsible for delays caused by:

2. Returns and Exchanges

Return and exchanges are allowed within 7 days from the date item is received

For a return or exchange, items must generally:

Items marked as Final Sale and Clearance are non-returnable and non-exchangeable.

Exchange :

For Thailand customer, please contact LINE OFFICIAL @Genesis.apparel

International customer, please contact us via email service@genesisapparelofficial.com

**And customers are responsible for shipping fees of return and exchange activities.**

3. Shipping Fees

Thailand : Free Shipping for all orders

International : Shipping fees are based on Zone regions, Delivery area, and parcel weight.

4. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, or other government charges may apply depending on your destination country.

These charges are not included in the product price or shipping fee and are the responsibility of the customer.

Genesis has no control over these charges and cannot predict their amount.

5. Lost or Delayed Packages

If your order has not arrived within the estimated delivery time,

please contact our customer support team.

However, Genesis is not liable for delays caused by third-party logistics providers.

6. Undeliverable Packages

If a package is returned to us due to:

-Incorrect address

-Failed delivery attempts

-Unclaimed parcels

The customer may be responsible for additional reshipping fees.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, detective, or incorrect item, please contact us within 7 days after received the product.

8. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

For Thailand customer, please contact LINE OFFICIAL @Genesis.apparel

International customer, please contact us via email service@genesisapparelofficial.com